Your privacy matters to us. This page explains exactly what personal information dreamph collects, how we use it, and the rights you have as a Filipino player on our platform.
Last updated: June 2025
dreamph is committed to protecting the privacy and personal data of every player who uses our platform in the Philippines. This Privacy Policy explains in clear terms what information we collect, why we collect it, how it is used, and the choices you have regarding your personal data. We operate in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By registering for or using the dreamph platform, you acknowledge that you have read and understood this policy. If you have any questions or concerns about how your data is handled, you are welcome to contact our support team at any time.
When you create an account with dreamph, we collect personal information that is necessary to verify your identity and provide our services. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for Know Your Customer (KYC) compliance. When you make deposits or withdrawals, we also collect payment-related information such as your GCash or Maya account reference, bank account details, or other payment method identifiers — though we do not store full card numbers on our servers. We automatically collect certain technical data when you access our platform, including your IP address, device type, operating system, browser type, and session activity logs. This technical data helps us maintain platform security, detect fraud, and improve the overall user experience for Filipino players.
The personal information you provide is used primarily to create and manage your dreamph account, process your deposits and withdrawals, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, promotional communications about new games, offers, and platform updates. Technical and behavioural data is used to monitor platform performance, detect suspicious activity, prevent fraud, and ensure that our services remain safe and fair for all players. We may also use aggregated, anonymised data for internal analytics and product development purposes — this data cannot be used to identify you personally. dreamph will never use your personal data for purposes that are incompatible with those stated in this policy without first obtaining your explicit consent.
dreamph does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws and our own privacy standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law, or when we believe disclosure is necessary to protect the rights, property, or safety of dreamph, our players, or the public. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance.
dreamph uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure that certain features function correctly. Essential cookies are required for the platform to operate — they manage your login session, remember your preferences, and keep your account secure. We also use analytical cookies to understand how players navigate the platform so that we can identify areas for improvement. You can control non-essential cookies through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain platform features. By continuing to use the dreamph platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the dreamph platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive account and payment data is stored in encrypted form on secure servers with restricted access controls. Our security team conducts regular vulnerability assessments and monitors platform activity around the clock to detect and respond to potential threats. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to keep your login credentials confidential at all times.
Under the Philippine Data Privacy Act, you have a number of important rights with respect to your personal data held by dreamph. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections to any inaccurate or incomplete data. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] and we will respond within the timeframe required by applicable law.
dreamph retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account and transaction records are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations and gaming licence requirements. Technical logs and session data are retained for shorter periods in line with their operational purpose. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you. If you request the closure of your account, we will process your request promptly and inform you of the applicable retention periods for any data we are legally required to keep.
The dreamph platform is strictly intended for adults aged 21 years and above, as required under Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has provided us with personal data or has created an account on our platform, we will take immediate steps to close the account and delete the associated data. Parents and guardians who believe that their child may have registered on dreamph are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
dreamph reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this policy periodically so that you remain informed about how we protect your personal data. Your continued use of the platform following the posting of an updated policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please do not hesitate to get in touch with the dreamph data privacy team. You can reach us by email at [email protected], and we aim to respond to all data privacy enquiries within three business days. For general platform questions, you may also visit our FAQ page. If you wish to review the terms governing your use of the platform, please refer to our Terms and Conditions. We are committed to resolving any privacy concerns you may have in a fair, transparent, and timely manner.
Here is a quick summary of the key commitments dreamph makes to every Filipino player regarding their personal information.
All data transmitted to and from dreamph is protected by TLS encryption. Your account credentials and payment details are stored securely and never exposed to unauthorised parties.
We do not sell or rent your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate and improve the dreamph platform for you.
Under the Philippine Data Privacy Act, you can access, correct, or request deletion of your data at any time. Contact our support team and we will assist you promptly and professionally.
We use cookies only to keep the platform running smoothly and to understand how players use it. You can manage non-essential cookies through your browser settings at any time.
We keep your data only for as long as legally required. Once the retention period ends, your information is securely deleted or anonymised so it can no longer be linked back to you.
Our privacy practices are fully aligned with Republic Act No. 10173, the Philippine Data Privacy Act of 2012. Filipino players can trust that their rights are respected at every step.
Our support team is ready to help with any privacy-related questions. You can also visit our FAQ for quick answers, or create a free account to start playing on dreamph today.